Terms of Service

1. Who these terms are with

These Terms of Service (the “Terms”) govern your access to and use of the Konexium website, application, API, AI agent (“Baks”) and related services (together, the “Service”), provided by Konexium (“Konexium”, “we”, “us”).

By creating an account, clicking to accept, or using the Service, you agree to these Terms on behalf of yourself and the business you represent (“you”, “Customer”). If you do not agree, do not use the Service. You confirm that you are at least 18 years old and have authority to bind that business.

2. Business use only

The Service is provided for business purposes only. It is not offered to consumers, and you must not use it for personal, family or household purposes. To the extent permitted by law, consumer protection rules that apply only to consumers do not apply to your use of the Service.

3. Your account

You must provide accurate information, keep your sign-in credentials secure, and are responsible for everything that happens under your account and workspaces, including actions by people you invite. Tell us promptly at support@konexiumai.com if you suspect unauthorised access.

4. What the Service does, and its limits

The Service helps you research businesses, identify people in business roles, find publicly available business contact channels, and organise and send outreach. Much of this information is gathered automatically from public sources such as company websites, business registries, public tenders, news and search engines, and is interpreted with the help of AI models.

Automated research and AI can be incomplete, out of date or wrong. Information is provided for your evaluation, not as verified fact. You are responsible for checking information before relying on it or acting on it, including before contacting anyone.

We do not guarantee any particular number of results, leads, replies, meetings, sales or business outcomes. Coverage, sources, features and AI models may change over time. Features described as early access, beta or preview may be changed or withdrawn at any time.

5. Your responsibilities for data and outreach

You decide whether, whom and how to contact, and you are solely responsible for your communications and for how you use any information obtained through the Service. You must comply with all laws that apply to you and your outreach, including data protection, privacy, anti-spam, electronic marketing and consumer laws (for example the Nigeria Data Protection Act, South Africa’s POPIA, Kenya’s Data Protection Act, the GDPR and similar laws in the countries you contact).

For personal data you obtain, store or use through the Service for your own purposes, you act as an independent controller. You must have a lawful basis for your processing, give any notices the law requires, include a working way to opt out in your messages, honour opt-out and deletion requests promptly, and not contact anyone who has asked not to be contacted.

The Service applies suppression lists and adds an unsubscribe option to outreach emails, but these are aids, not a guarantee of your compliance.

6. Acceptable use

You must not use the Service to: send spam, bulk unsolicited messages or messages with misleading senders or subjects; harass, threaten, defraud or discriminate against anyone; process special category or sensitive personal data; build profiles of individuals for purposes unrelated to legitimate business-to-business contact; resell, sublicense or bulk-export data from the Service as a data product; scrape, copy or reverse engineer the Service, or circumvent its limits, credits or security; upload malware or interfere with the Service or other users; or break any law or third-party right.

We may investigate suspected misuse and may suspend or limit access, remove content, or report unlawful activity to the relevant authorities.

7. Plans, credits and payment

Some features use credits. Credits have no cash value, cannot be transferred or exchanged for money, and are not refundable, except that research which fails or returns no result is refunded automatically as credits as described in the Service. Monthly credit allowances renew each month and unused allowance does not carry over.

Paid plans are agreed with you and billed monthly in advance, by the payment method agreed with you. Fees are exclusive of taxes, which you are responsible for. If a payment is overdue we may suspend paid features or the monthly allowance until it is paid. Fees already paid are not refundable, except where the law requires otherwise.

We may change our plans, prices and credit costs. For an existing paid plan we will give you at least 30 days’ notice before a price increase takes effect, and you may cancel before it does. We may change or withdraw the Free plan at any time.

8. Your content and our rights

You keep ownership of the information you upload or enter (“Your Content”). You grant us a worldwide, non-exclusive licence to host, process and use Your Content to provide, secure and improve the Service, and as described in our Privacy Policy.

We own the Service, its software, design, research methods and the compilations of data we produce, and all related intellectual property. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service and its output for your internal business purposes during your subscription.

We may use aggregated or de-identified information about how the Service is used to operate and improve it. If you send us feedback or suggestions, we may use them without obligation to you.

9. Third-party services

The Service works with third-party services, such as email and calendar providers you connect, AI model providers, search providers and public registries. Your use of connected third-party services is governed by their own terms. We are not responsible for third-party services, their availability, or information they provide.

10. Suspension and termination

You may stop using the Service at any time and may ask us to delete your account from Settings or by emailing support@konexiumai.com.

We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay, create legal, security or reputational risk for us or others, or if we are required to by law. We may also discontinue the Service, or any part of it, with reasonable notice where practical.

After termination we may delete your account data after 30 days, except where we must keep it by law or to resolve disputes, prevent abuse or enforce these Terms. Sections that by their nature should survive termination will survive, including sections 5, 6, 8, 11, 12, 13 and 15.

11. Disclaimers

The Service and all information, output and AI-generated content are provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of accuracy, completeness, merchantability, fitness for a particular purpose, non-infringement and uninterrupted or error-free operation.

12. Limitation of liability

To the fullest extent permitted by law, Konexium and its owners, operators, suppliers and contractors will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, business, goodwill, data or opportunity, however caused and even if advised of their possibility.

To the fullest extent permitted by law, our total liability for all claims arising out of or relating to the Service or these Terms is limited to the greater of the amount you paid us for the Service in the three months before the event giving rise to the claim, and US$100.

Nothing in these Terms limits liability that cannot be limited by law.

13. Indemnity

You will defend, indemnify and hold harmless Konexium and its owners, operators, suppliers and contractors against any claims, complaints, regulatory actions, losses, damages, fines, costs and expenses (including reasonable legal fees) arising out of or relating to Your Content, your outreach and communications, your use of information obtained through the Service, your breach of these Terms, or your breach of any law or third-party right.

14. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms with a new date and, for material changes, give notice by email or in the Service. Changes apply from the date stated. If you continue to use the Service after they apply, you accept the updated Terms; if you do not agree, you must stop using the Service.

15. General

Disputes: before starting any formal proceedings, you agree to contact us at support@konexiumai.com and try in good faith to resolve the dispute for at least 30 days. To the extent permitted by law, any claim must be brought individually and not as part of a class or representative action.

These Terms are the entire agreement between you and us about the Service and replace any prior understanding. If any provision is found unenforceable, the rest remains in effect and that provision is applied to the maximum extent permitted. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, reorganisation or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to us must be sent to support@konexiumai.com.